Common customer questions
How do I know if a part fits my vehicle?
Use My Garage, check the exact year and engine details, and compare the listing against the vehicle you are ordering for.
Can I order if I only know the make and model?
Yes, but exact engine and trim details help reduce the risk of ordering the wrong item.
Do you ship internationally?
Some products can be shipped internationally depending on destination and carrier restrictions.
When will tracking information appear?
Tracking normally becomes available after the order has been packed and scanned by the carrier.
Can one order arrive in more than one parcel?
Yes. Mixed orders or oversized items may be shipped separately.
How do I request a return?
Start on the Returns & Refunds page or contact support with your order number and the reason for return.
Can I save vehicles for later?
Yes. My Garage is designed for saving vehicles and returning to them for future service work.
What should I do if my cart is empty?
Go back to Car Parts, open your wishlist, or use a brand page to restart your search.
Do you offer workshop or trade partnerships?
Yes. The Partner Programme page explains how garages, fleets, and commercial buyers can get in touch.
Where can I get help choosing between similar parts?
Use Contact Us and include your vehicle details, the part category, and the options you are comparing.
Still need help?
These support pages handle the next most common tasks after customers review the FAQ answers.